Privacy Policy

Ramama Nuad Thai Wellness Asematie 8 C 16, 10600 Tammisaari, Finland Email: ramamafinland@gmail.com Phone: 044 924 0856

Last updated: 12 June 2026

This Privacy Policy explains how Ramama Nuad Thai Wellness (“Ramama,” “we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our website (the “Site”) or use our services.

1. Data Controller

Ramama Nuad Thai Wellness is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Information We Collect

Depending on how you interact with our Site, we may collect:

• Contact information you provide when you reach out to us, such as your name, email address, and phone number (e.g. via our contact page or email).
• Booking information when you make an appointment through our booking partner, Fresha. Fresha operates as an independent data controller for the information you submit through their platform (such as your name, contact details, appointment history, and payment details). Please refer to Fresha’s Privacy Policy for details on how they handle your data.
• Order and payment information if you purchase products through our webshop, including your name, delivery address, and payment details. Payments are processed securely by Stripe, our payment provider. We do not store your card details ourselves. See Stripe’s Privacy Policy for more information.
• Technical and usage data, such as your IP address, browser type, device information, and pages visited, collected automatically through cookies or similar technologies when you browse our Site.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and communicate with you;
• Process and manage bookings, orders, and payments;
• Provide and improve our treatments, courses, workshops, and products;
• Comply with legal and accounting obligations (e.g. invoicing and tax records);
• Operate, maintain, and improve our Site.

4. Legal Basis for Processing

We process your personal data on the basis of:

• Contract – to provide services or products you have requested;
• Consent – where you have given consent, e.g. for marketing communications;
• Legitimate interests – to operate and improve our business and Site;
• Legal obligation – to comply with applicable laws, including bookkeeping requirements.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

• Fresha, our booking platform, for managing appointments;
• Stripe, our payment processor, for handling webshop transactions;
• Service providers who help us operate our Site and business (e.g. hosting and IT providers), under appropriate confidentiality obligations;
• Authorities, where required by law.

6. Cookies

Our Site may use cookies and similar technologies to ensure the Site functions properly and to understand how visitors use it. You can control or disable cookies through your browser settings, though this may affect Site functionality.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements (e.g. Finnish bookkeeping laws generally require records to be kept for 6–10 years).

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of your data;
• Object to or restrict certain processing;
• Request data portability;
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at ramamafinland@gmail.com. You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutetun toimisto) if you believe your data has been processed unlawfully.

10. Children’s Privacy

Our Site and services are not directed at children, and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Ramama Nuad Thai Wellness Asematie 8 C 16, 10600 Tammisaari, Finland Email: ramamafinland@gmail.com Phone: 044 924 0856